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920-166 - Contact Center Multimedia Ris.6.0 - Dump Information

Vendor : Nortel
Exam Code : 920-166
Exam Name : Contact Center Multimedia Ris.6.0
Questions and Answers : 62 Q & A
Updated On : October 20, 2017
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920-166 Questions and Answers

920-166


  1. Read the readme.txt file.

  2. Run setup.exe for the SU folder of the CD.

  3. Copy the SU for the Contact Center Manager Server to the D:\\ drive prior to installation.

  4. Copy the SU for the Contact Center Manager Server to the C:\\ drive prior to installation.


Answer: A


QUESTION: 55

You want to provide Network Skill-based Routing between all switch types supported by

Contact Center - Release 6.0. Which feature license must be activated?


  1. Outbound

  2. Open Queue

  3. E-mail Agent

  4. Open Networking


Answer: D


QUESTION: 56

E-mail server contacts are retrieved from a POP3 capable e-mail server using the Inbound

Message Handler (IMH). The IMH runs at regular intervals. Which two settings for the IMH can be configured through the Multimedia Manager? (Choose two.)


  1. the time between intervals

  2. email message response threshold

  3. number of e-mails retrieved from each mailbox during each run

  4. moving window or interval-to-date data collection for the agent statistics group


Answer: A, C


QUESTION: 57

Which two tasks can be performed by the Outbound Campaign Management Tool? (Choose

two.)

  1. create agent call scripts

  2. import and review call data

  3. select unicast or multicast packets

  4. add a user to an Outbound skill set


Answer: A, B


QUESTION: 58

You are currently logged onto the Contact Center Manager Administrator server and are

accessing the Contact Center Multimedia (CCMM) server to open port 1972 on that server. Which functionality are you trying to activate on the Multimedia server?


  1. database reporting

  2. receiving secure e-mail

  3. accessing web services

  4. remote access from clients to the Communication Control Toolkit (CCT) for Agent Desktop


Answer: A


QUESTION: 59

You are concerned about virus infection on the Communication Control Toolkit (CCT) server. The company also has a security policy requiring anti-virus software on all servers. Which type of third-party software is acceptable to install on the CCT server?


  1. Tivoli Agent

  2. disk compression utility

  3. supported anti-virus software

  4. Microsoft automatic security updates

  5. memory tweaking utility e.g. Memory Zipper, WinRAM Turbo


Answer: C


QUESTION: 60

You have been asked to activate Agent Desktop Display functionality in your Call Center.

Which two are prerequisite components for Agent Desktop Display in the Contact Center environment? (Choose two.)


  1. properly configured parameters on the Multimedia server

  2. real-time reporting component installed on the Manager server

  3. unicast communication from the Manager server to the client PC

  4. multicast communication from the Manager server to the client PC


Answer: B, D


QUESTION: 61

You are in the process of installing the multi-language support version of the Contact Center Agent Desktop client software on a client PC. There are several applications that are also installed on the server to which you will connect. Which three applications will restrict you to just the English version of Agent Desktop? (Choose three.)


  1. Manager Server

  2. Configuration Tool

  3. Multimedia Database

  4. Manager Administrator

  5. Multimedia Administrator


Answer: A, B, D


QUESTION: 62

You have installed a Communication Control Toolkit (CCT) server and need to download

information from the Meridian 1 / Communication server. Which utility would you use to connect to the switch, to download that information?


  1. FTP

  2. pcAnywhere

  3. HyperTerminal

  4. Remote Desktop


Answer: C


Nortel 920-166 Exam (Contact Center Multimedia Ris.6.0) Detailed Information

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    NO SURPRISES — Election effects 2011, Baltimore metropolis

    Incumbent thirteenth District city Councilman Warren department turned back decided challenge of former tv reporter Shannon Sneed to win by means of 201 votes.

    COUNCIL’S reputation QUO PREVAILS,ALL WRITE-IN CANDIDATES FAIL;NO REPUBLICANS ARE ELECTED

    department turns returned amazing challengefrom tv reporter Shannon Sneedin  13th  Councilmanic  District

    Thirteenth District Baltimore city Councilman Warren M. branch survived a robust write-in problem Tuesday to preserve his seat and serve a 2nd time period on the council, edging out challenger Shannon Sneed by using simply over 200 votes.

    With all 290 precincts reporting at 10:55 p.m., unofficial consequences confirmed branch with 1691 votes to Sneed’s 1490.

    Libertarian Ronald M. Owens-Bey obtained 160 votes within the thirteenth, where there become no Republican candidate.

    however there were write-in candidates in every of the city’s 14 councilmanic districts, in addition to for mayor, metropolis Council president and comptroller, apart from Sneed none got here close to mounting a big challenge to any of the Democrats listed on the ballot.

    Nor did any of the Republicans, during this metropolis that has no longer elected a member of the GOP to district workplace considering that the mid-Thirties, and has had only 1 Republican mayor when you consider that that point, within the 1940s and 1960s.

    Democrat Stephanie C. Rawlings-Blake turned into reelected mayor overwhelmingly, defeating Republican Alfred V. Griffin, 39,970 to five,826. there have been 1194 write-in votes in the mayor’s race.

    Bernard C. “Jack” young comfortably defeated Republican David A. Wiggins and Libertarian candidate Lorenzo Gaztanaga, 36,588 to four,704 and a couple of,386 respectively.

    WRITE-IN VOTES had been forged

    Six-hundred-thirty-seven write-in votes have been forged in the council president’s race.

    Comptroller Joan M. Pratt ran unopposed, polling 39,303 votes to 575 write-ins.

    Contacted by way of cellphone just after the remaining effects were in, a weary Shannon Sneed declined to remark, telling Voice of Baltimore she had “no longer checked out anything yet.

    “We’ll wait and see,” she mentioned, in reply to a query whether she would ask for a recount.

    Sneed, who left WJZ-television Channel 13 last spring to run for city Council, looked exhausted after spending weeks campaigning heavily door-to-door when you consider that losing the September Democratic simple to branch by using a contested 43 votes, 1776 to 1733.

    together with three other candidates, 61 % of the simple vote went in opposition t department, who had won his first time period 4 years earlier via a margin of fifty one votes after the counting of absentee ballots.

    CONAWAY lost again TO MOSBY

    Incumbent Belinda Conaway (D-7th), who misplaced to Nick Mosby through 653 votes in the Democratic fundamental, additionally ran an unsuccessful write-in crusade, dropping again to Mosby by means of a margin of 2,936 to 626.

    Mosby should be one in all two new faces on the city Council, the different being Brandon M. Scott, who won election within the 2nd District to change retiring Councilman Nicholas C. D’Adamo Jr., who has served on the council in view that 1987.

    D’Adamo instructed VoB he become retiring since the city Council “simply isn’t fun anymore.”

    other council incumbents, all Democrats, again to workplace Tuesday include James B. Kraft (1st), Robert W. Curran (third), invoice Henry (4th), Rochelle “Rikki” Spector (5th), Sharon eco-friendly Middleton (6th), Helen L. Holton (eighth), William A. “Pete” Welch Jr. (9th), Council Vice-President Edward Reisinger (10th), William H. Cole 4th (11th), Carl Stokes (12th) and Mary Pat Clarke (14th).

    — Alan Z. Forman

    alforman@voiceofbaltimore.org


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