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642-165 - Unified Communications Contact Center Express Implementation (UCCX) - Dump Information

Vendor : Cisco
Exam Code : 642-165
Exam Name : Unified Communications Contact Center Express Implementation (UCCX)
Questions and Answers : 174 Q & A
Updated On : October 19, 2017
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642-165 Questions and Answers


Answer: A


Which three of the following are licensed Cisco CRS 4.0 software products? (Choose three.)

  1. IPCC Express (Standard, Enhanced, or Premium)

  2. IP IVR

  3. Auto Attendant

  4. IP Queue Manager

Answer: A, B, D


What are two ways a call can be documented as abandoned? Select two.

  1. The agent hangs up on the caller.

  2. The caller hangs up before reaching an agent.

  3. The caller hangs up after reaching a session-handled step.

  4. The caller hangs up before reaching a session-handled step.

Answer: B, D


Which feature is disabled on Cisco agent desktop ?

  1. Recording

  2. Monitoring

  3. Embedded browser

  4. Call-control button Answer: B QUESTION: 163

  1. Contact service queue

  2. Skill groups

  3. Resource group

  4. Competence queue

Answer: C


Which three Cisco unified contact center application admin tasks may be performed by a supervisor who does not have administrative privilege?

  1. Delete

  2. Remove skill

  3. Enable automatic work

  4. Modify

  5. Create resource

  6. Delete skill

Answer: B, C, D


Which Cisco ccx plate form set support the use of an embedded browser ?

  1. Enhanced & premium

  2. Premium

  3. Enhanced

  4. None

  5. Premium standard

  6. Enhanced standard

Answer: A


Which two items are auto installed on the Cisco ccx server by the Cisco unified contact center installer?

  1. IVR prompt

  2. Cisco agent desktop

  3. Cisco desktop work flow adm

  4. Cisco unified communication manager

  5. Work flow management

Answer: A, C


Which one is the Enhanced premium on cc express ?

  1. HTTP-based trigger

  2. Wrap-up time

  3. Keystroke macros

  4. Supervisor recording

  5. Agent to agent text chatting

Answer: A


Which interface do the CUC manager and Cisco unified ccx use for call control ?

  1. AXL

  2. HTTP

  3. LDAP

  4. JTAPI

Answer: D


In Cisco unified ccx,where is wrap-up data enabled ?

  1. In the Cisco supervisor desktop

  2. In csq configuration on application administrator

  3. On work flow groups on Cisco desktop work flow adm

  4. In resource configuration or app adm

Answer: C


Which subsystem handles connection between CCX and enterprise database?

  1. Media

  2. JTAPI

  3. Database

  4. Application

Answer: C


How many license should be bought total user 250,150 logged,30 agent to answer outbound calls,20 agents able to answer end?

  1. 150

  2. 180

  3. 200

  4. 250

Answer: C


Which interface is used to configuration debug parameter for log files?

  1. Data store control center

  2. Alarm and Trace Configuration

  3. System parameter

  4. Control center

Answer: B


Agent email is a Cisco unified ccx feature available in which ?

  1. Premium enhanced,standard

  2. Premium

  3. Premium & std

  4. Premium and enhanced

Answer: B


Which two tasks must an administrator perform on Cisco desktop adm to support presence?

  1. Assign contact list to a CSQ

  2. Assign contact list to workflow

  3. Assign an SME to a contact list

  4. Assign a contact list to a skill

  5. Assign and sort to a CSQ

Answer: B, C

Cisco 642-165 Exam (Unified Communications Contact Center Express Implementation (UCCX)) Detailed Information

642-165 - Unified Communications Contact Center Express Implementation (UCCX)

642-165 Test Objectives


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