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00M-670 - IBM SVP Primary Support Provider Mastery Test v1 - Dump Information

Vendor : IBM
Exam Code : 00M-670
Exam Name : IBM SVP Primary Support Provider Mastery Test v1
Questions and Answers : 25 Q & A
Updated On : October 23, 2017
PDF Download Mirror : 00M-670 Dump
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00M-670 Questions and Answers


D. All of the above

Answer: D

Reference: ftware_support_provider_processes_and_practices_v11.03.21.pdf(this reference gives you a proof that primary support providers also contribute to knowledge base)


Are Primary Support Providers expected to know how to submit content?

  1. Yes, in all instances

  2. Yes, but only for certain products

  3. Yes, but only for certain customers

  4. No

Answer: A


How can Primary Support Providers contribute to the IBM Knowledge base?

  1. By calling their local IBM office and leaving a recorded message

  2. By completing and submitting the Submit Knowledge form on the IBM developerWorks Wiki

  3. By sending an email with their knowledge contribution to IBM Customer Support

  4. Primary Support Providers are not able to contribute to the IBM Knowledge base

Answer: B

Reference: ftware_support_provider_tools_and_resources_v11.03.21.pdf(slide 22)


How should Primary Support Providers search the content on the IBM Support Site?

  1. They should open a PMR with IBM Customer Support to ask them to perform the search

  2. They can use any recognized search engine, eg Google

  3. They must use the search engine provided by IBM

  4. They should cut and paste the contents into a text editor and search from there

Answer: C

Reference: ftware_support_provider_tools_and_resources_v11.03.21.pdf(slide18)


What is an Authorized Program Analysis Report (APAR)?

  1. A list of fixes which are included in new releases of products.

  2. A count of the number of open support issues listed by product.

  3. A report to IBM Development of a suspected product defect.

  4. A list of interim fixes which have been released to selected customers

Answer: C

Reference: ftware_support_provider_tools_and_resources_v11.03.21.pdf(slide 53)

IBM 00M-670 Exam (IBM SVP Primary Support Provider Mastery Test v1) Detailed Information

M9560-670 Test Information / Examination Information

Number of questions : 25
Time allowed in minutes: 60
Required passing score : 80%
Languages : English

M9560-670 Objectives


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