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000-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation - Dump Information

Vendor : IBM
Exam Code : 000-656
Exam Name : IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Questions and Answers : 119 Q & A
Updated On : October 23, 2017
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000-656 Questions and Answers


  1. Users can create and manage offerings.

  2. Users can create and manage offering catalogs.

  3. Users can submit requests for available offerings.

  4. Users can manage user access to specific offerings.

Answer: C


Which application is used to specify which process will be invoked once a user submits an offering?

  1. Offerings application

  2. Offering Catalog application

  3. Process Request application

  4. Workflow Designer application

Answer: A


Which statement is true about the Catalogs?

  1. A catalog is a group of one or more offerings.

  2. A catalog is a container for one or more Service Requests.

  3. A catalog is a folder where the users can add favorite offerings.

  4. There are different types of catalogs such as Service Request or Descriptive.

Answer: A


A service desk agent needs to work on a problem ticket but all the fields are locked. What could be happening?

  1. The Is Known Error field is checked.

  2. A root cause must be identified prior to editing the ticket.

  3. Restrictions in the security group are giving read-only access.

  4. The status of the problem must be changed to In Progress to enable the fields.

Answer: C


When can a survey be deleted?

  1. When in Draft status

  2. When in Closed status

  3. After the survey report has been run

  4. After all responses to the survey have been responded to

Answer: A


What is a use case for a Ticket Template?

  1. applying a source to a ticket

  2. applying a known solution to a ticket

  3. applying a consistent summary to a ticket

  4. applying a Service Level Agreement to a ticket

Answer: C


Which three default attachment file types are supported by global search? (Choose three.)

  1. .bt

  2. .xIs

  3. .log

  4. .pdf

  5. .xml

  6. .doc


Which action is a requirement in order to download and install the Tivoli Remote Diagnostic agent?

  1. Admin mode must be turned on in order to enable downloading the agent.

  2. None; the Tivoli Remote Diagnostic agent does not require an installation.

  3. A user must be logged into the IBM SmartCloud Control Desk to obtain the agent.

  4. None; the agent is available for download for IBM SmartCloud Control Desk clients on the IBM Software and Download website.

Answer: C


When trying to classify a Service Request an expected classification is not displayed but it is listed in the Classification application. What is the most likely cause?

  1. The classification is not in an Active status.

  2. The Service Request object is not listed in the Use With section.

  3. The correct security rights are not granted to the Classification application.

  4. The application server must be restarted before new classifications are available for use.

Answer: B


What are three purposes of the Offering dialog in the Self Service Center? (Choose three.)

  1. Modify the offering type

  2. re-classify the offering instance

  3. display the details of a descriptive offering

  4. allow the users to overwrite the offering workflows

  5. allow the user to launch the service for an action offering

Answer: C, E, F


The Source field indicates how the Service Request was originated. How is the list of possible values changed?

  1. modify the file

  2. edit the TSDTKTSOURCE synonym domain

  3. edit the Service Request application with the Application Designer application

  4. extend the Java class associated with the Source field on the Service Request application

Answer: B


Which two types of launch points are available to create an automation script? (Choose two.)

  1. action

  2. object

  3. status

  4. security

  5. escalation

Answer: A, B

IBM 000-656 Exam (IBM SmartCloud Control Desk V7.5 Service Request Management Implementation) Detailed Information

C9560-656 Test Information / Examination Information

Number of questions : 61
Time allowed in minutes: 90
Required passing score : 67%
Languages : English

C9560-656 Objectives


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